Current Career Opportunities

At our company, employees will thrive in a dynamic and high-energy atmosphere that exposes them to cutting-edge technologies. We highly encourage ongoing professional growth to enable our team members to enhance their current skills and acquire new ones.

We value hard work and acknowledge talent, offering opportunities for career advancement to ensure our engineers possess the necessary passion and determination to deliver exceptional service to our clients.

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ABOUT THE ROLE

•  ⁠Covering 8AM – 6PM UK hours Monday to Friday

• Answering user calls, cases, and emails while trying to identify the root cause of issues and providing first-level troubleshooting.

•  ⁠Monitoring systems using RMM softwares to run patches, flag any potential issues, and ensure systems are complying.

• Maintaining an accurate Asset Register.

• ⁠Monitoring ticket system for new incidents.

• Creating new knowledge base articles to share information that can be reused throughout the Technical Support Centre.

• Routing escalated issues to responsible teams for resolution.

CORE SKILLS

• Basic knowledge of hosted desktop solutions

• General user and email administration

• ⁠Knowledge and experience in managing Office365 tenant administration would be advantageous

• Familiarity with RMM tools are preferred but not mandatory. 

• Basic networking capabilities (DNS, DHCP etc)

• Basic knowledge of VoIP (preferable 3CX)

PERSON SPECIFICATION

The successful candidate will demonstrate:

• Excellent communication skills (English), with the ability to effectively explain technical solutions to non-technical users.

• Capable of working independently with minimal supervision, as well as being a valuable team player.

• A logical, methodical approach to the task at hand

• A keen level of attention to detail